Frequently Asked Questions


What is a Home Warranty?

A home warranty is a service contract that helps protect homeowners against the cost of unexpected covered repairs of their major systems and appliances that break down due to normal wear and tear.*

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I have homeowners insurance. Why do I need a home warranty?

Your homeowner’s insurance is hazard insurance, and only covers items damaged in fires, flooding, wind, and other natural disasters. A home warranty repairs properly maintained household appliances and mechanical systems that fail due to normal wear and tear.

My mechanical systems and appliances are aged. Is this covered?

Yes, the age of a home or its systems and appliances does not matter. We cover items that are in good working condition and properly maintained.*

Can I enroll a home warranty plan if I am not in a real estate transaction?

Yes, you can purchase a home warranty plan during home ownership. You do not have to be involved in a real estate transaction of any kind.

What if I need service?

Go to your online account center and make a claim 24 hours a day, 7 days a week, 365 days a year.  Our call center is also available 24/7/365.  

Is there a service call fee?

Yes, you are required to pay a $65 trade service call fee per claim, no matter what the actual cost of the repair or replacement for your covered item.* This fee is payable directly to the technician that comes to your home. Contact your local representative for more details.